FAQs

We hope that the details below might help to answer any question you have, but please don't hesitate to contact one of our team to discuss questions you have. 

We recommend that you read our Terms & Conditions for a more in-depth description of how to use our website.

Payment
When purchasing an artwork click "add to cart" and then you can follow the check-out service by clicking the cart on the top right of the page. Payment is due immediately by debit or credit card and you will be taken step-by step. Each client can follow our simple check-out process to make payment and enter your delivery address, by specifying your country, a flat fee will be added depending on your location. After payment has been made, you will be sent a proof of payment and we will get to work preparing your artwork for shipment.

Please note that all prices listed on the website are for unframed works of art, unless otherwise specified.

Shipping 
All our artworks are sent via a tracked and signed for service. Once payment has been received, we will contact you about your shipping day and despatch the artwork as soon as possible. We dispatch artworks every Tuesday and will be in contact to let you know when the work will be delivered, due to lockdown restrictions shipping days may varyShipping within the UK can take up to two weeks. 

You must be home to receive your delivery as a signature is required. If you'd like to change your delivery address after you've placed the order (e.g. to an office address where someone is there to sign), then please email eleanor@partnershipeditions.com

Shipping costs for overseas buyers will be automatically calculated at check-out once you enter your shipping country. We will also be in touch after your purchase to let you know of an expected delivery date, but we are unable to be day-specific with international shipments, however the shipper should be in touch with you to notify you of the progress. Please note that additional import taxes and duties may also apply to overseas buyers. Artworks purchased by overseas buyers can take up to 4 weeks to arrive, depending on their final destination.

Flat-fee Shipping Rates (un-framed artworks): 
Collect in London: £2 packing and admin fee
UK: £12 (small - medium artworks)
UK: £25 (large, fragile artworks that can't be rolled)
Europe + Switzerland: £25
USA + Rest of World: £40
South Africa: £40 

Flat-fee Shipping Rates (framed, large or fragile artworks):
Collect in London: £2 admin fee
UK: £25
Europe + Switzerland: £40
USA + Rest of World: £60

Bespoke Shipping
For high value, large or 3D works of art, we will calculate shipping on a case by case basis. You will purchase the artwork (without shipping rates), and then we will be in touch by email to send you shipping options. If you would like to enquire about shipping costs before purchasing the artwork, please email eleanor@partnershipeditions.com with the details of the artwork and your shipping address.

Collections
Please note that UK clients are also able to collect their artwork from us for a flat fee of £2 (which covers packaging and an admin fee). You can simply click "collect artwork" at check-out and then please e-mail us to arrange a time (please specify an exact day and time to collect as not all artworks are not stored on-site).

By Appointment Collection address: 
Hackney Downs Studios
London
E8 2BT
Tel: +44 7748 633 640

Packaging
Where possible, we will try to flat pack your artwork to prevent curling. If your artwork is large, or if it is deemed safe to roll it, we will do so to protect it during transit. 

If your artwork is received in a tube, we recommend removing it from the tube as soon as possible (ideally be a framer), to prevent curling. 

If you have purchased a pastel or charcoal work of art, please take the artwork straight to a framer before removing from its cellophane sleeve, to prevent smudging (as although the works have been fixed, some residue dust may still come off of the artwork.

All artworks are accompanied by certificates of authenticity.

Tax 
For those who export items outside of the EU, Import duties may apply upon entry of the artwork into your own country. All import duties are an additional cost. Partnership Editions does not accept liability for the correct importation of artworks bought on the platform - it is the responsibility of the buyer to ensure that artworks are imported legally into their own country and that the correct duties are paid.

VAT Registered Companies and Trade
If you are a VAT registered company or Trade buyer, we recommend that you make the most of our Trade Programme which will allow you to reclaim VAT on your purchases. Please note that we are not able to raise VAT invoices for artworks bought online. 

If you have any Trade enquiries, please email sales@partnershipeditions.com

Returns
Once you have received your artwork, you have 14 days to return it to us for a full refund if you are not happy with it. Please note that the work must be returned in its original condition and in its original packaging. We recommend you return it via a tracked service. We will be able to issue you a refund once we have received the artwork in its original condition.

If you would like to return an artwork, please email: sales@partnershipeditions.com to notify us of the reason for the return and quoting your order number. 

Returns can be sent to: 
FAO Eleanor Hall 
Partnership Editions 
Studio 23 
Hackney Downs Studios
17 Amhurst Terrace 
London E8 2BT

Damages or Lost Artworks
Please note that if you are not in to receive the artwork on the date previously agreed by email, and the work goes to the depot or is left outside of your property, we are not liable for any damages or losses. However, if your work has been damaged during transit, please contact eleanor@partnershipeditions.com and we will try and help get to the bottom of it with you.

Gift Cards 
Please be aware that Gift Cards are valid for one year from the date of purchase. Gift cards need to be used within one order, and cannot be split across multiple purchase sessions. We are not able to refund Gift Cards or to offer part-returns if you do not use the full value of your card. 

Privacy
Partnership Editions is fully committed to respecting your privacy and will not share your details with any third parties. If you are on our mailing list, we will be in touch when a new artwork becomes available, but if at any time you would prefer not to receive these updates you can always remove yourself from our list by clicking 'unsubscribe' at the bottom of our newsletters.

Editions (Prints)
Editions are works of art from which an artist produces multiple copies of the same design. All editions on the platform are exclusive to Partnership Editions and are not sold on any other platform. Each edition is limited to the number specified on the artwork and in the cataloguing text. For example, if an artwork is listed as 1/30, it is the first edition from a series of thirty of the same design. Once an edition has sold out, an artist will never re-issue more artworks with the same design. 

Unique Artworks (Originals)
As well as Editions, we also offer unique artworks which are one of a kind. These may include works on canvas, drawings or hand painted prints. If a work of art is unique it will be specified in the description and it will be priced to reflect its comparative rarity. All unique works of art displayed on the platform will still fall within our price bracket of £50 - £5,000.

We also offer an art consulting service for those wishing to source original works of art from artists seen on our platform. Simply get in touch with your budget and requirements and we will help you source a work of art tailored to your needs.

Framing
All artworks sold on Partnership Editions are currently unframed, unless specified otherwise. We currently do not offer an in-house framing service, however, we would be happy to suggest external framers at varied price-points, and if you would like your work sent directly to a framer then we would also be happy to do so. 

For all framing enquiries, please contact: eleanor@partnershipeditions.com

For any other enquiries not covered above, please don't hesitate to get in touch , thank you. 

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