We hope that the details below might help to answer any question you have, but please don't hesitate to contact us to discuss questions you have. 

Payment

When purchasing an artwork click "add to cart" and then you can follow the check-out service by clicking the cart on the top right of the page. Payment is due immediately by debit or credit card and you will be taken step-by-step. Each client can follow our simple check-out process to make payment and enter your delivery address, by specifying your country, a flat fee will be added depending on your location. After payment has been made, you will be sent a proof of payment and we will get to work preparing your artwork for shipment.

Shipping 

Once payment has been received we will despatch your artwork as soon as possible. You will receive a tracking number and notification from the shipper notifying you of a delivery date.

If you'd like to change your delivery address after you've placed the order (e.g. to an office address where someone is there to sign), then please email sales@partnershipeditions.com

Shipping costs will be automatically calculated at check-out once you enter your shipping country. Please note that additional import taxes and duties may also apply to overseas buyers.

Bespoke Shipping

For high-value, large or delicate works of art, we will calculate shipping on a case-by-case basis. You will purchase the artwork (without shipping rates), and then we will be in touch by email to send you shipping options. If you would like to enquire about shipping costs before purchasing the artwork, please email sales@partnershipeditions.com with the details of the artwork and your shipping address.

Collections

Please note that UK clients are also able to collect their artwork from us for a flat fee (which covers packaging and an admin fee). You can simply click "collect artwork" at check-out and then please e-mail us to arrange a time (please specify an exact day and time to collect as not all artworks are not stored on-site). Please bring a proof of purchase with you to release the artwork. Please note that we need 48 hours notice to have your work ready for collection. 

Partnership Editions
Studio 22
Hackney Downs Studios
London
E8 2BT

Tax 

For those who export items outside of the EU, Import duties may apply upon entry of the artwork into your own country. All import duties are an additional cost. Partnership Editions does not accept liability for the correct importation of artworks bought on the platform - it is the responsibility of the buyer to ensure that artworks are imported legally into their own country and that the correct duties are paid.

VAT Registered Companies and Trade

If you are a VAT-registered company or Trade buyer, we recommend that you make the most of our Trade Programme which will allow you to reclaim VAT on your purchases. Please note that we are not able to raise VAT invoices for artworks bought online. If you have any Trade enquiries, please email trade@partnershipeditions.com

Returns

You have 14 days upon receipt to return your artwork for a full refund. The artwork should ideally be sent back in its original packaging and with a trusted, tracked service such as DHL to avoid any damage or loss in transit. Once the artwork has been received back and condition checked we can refund you for the artwork (please note that shipping costs will not be refunded). Return shipping costs are carried by the buyer.

Please email sales@partnershipeditions.com with a reason for your return and we will give you instructions for where to return your artwork. We would also be happy to suggest an alternative artwork for your space.

Returns can be sent to: 
Partnership Editions 
Studio 22 
Hackney Downs Studios
17 Amhurst Terrace 
London E8 2BT

Damages or Lost Artworks

Please note that if you are not in to receive the artwork on the date previously agreed by email, and the work goes to the depot or is left outside of your property, we are not liable for any damages or losses. However, if your work has been damaged during transit, please contact sales@partnershipeditions.com and we will try and help get to the bottom of it with you.

 

Gift Cards 

Please be aware that Gift Cards are valid for two years from the date of purchase. Gift cards need to be used within one order, and cannot be split across multiple purchase sessions. We are not able to refund Gift Cards or to offer part-returns if you do not use the full value of your card.

Privacy

Partnership Editions is fully committed to respecting your privacy and will not share your details with any third parties. If you are on our mailing list, we will be in touch when a new artwork becomes available, but if at any time you would prefer not to receive these updates you can always remove yourself from our list by clicking 'unsubscribe' at the bottom of our newsletters.

Framing

All artworks sold on Partnership Editions are currently unframed, unless specified otherwise. We currently do not offer an in-house framing service, however, we would be happy to suggest external framers at varied price-points, and if you would like your work sent directly to a framer then we would also be happy to do so. 

For any other enquiries not covered above, please don't hesitate to get in touch, thank you.