Please find details about shipping below, but if you have any questions please contact: email@example.com.
We recommend that you read our shipping terms below for a full understanding of how we work.
All our artworks are sent via a tracked and signed for service. Once payment has been received, we will despatch the artwork as soon as possible. Once despatched, you will receive a tracking number so you can follow its progress.
Please get in touch if you are in a rush to receive your piece and we will do our best to get it to you the next working day.
You must be home to receive your delivery as a signature is required. If you'd like to change your delivery address after you've placed the order (e.g. to an office address where someone is there to sign), then please email firstname.lastname@example.org.
Shipping costs for overseas buyers will be automatically calculated at check-out once you enter your shipping country. We will also be in touch after your purchase to let you know of an expected delivery date, but we are unable to be day-specific with international shipments, however the shipper should be in touch with you to notify you of the progress. Please note that additional import taxes and duties may also apply to overseas buyers. Artworks purchased by overseas buyers can take up to 4 weeks to arrive, depending on their final destination, however, it usually takes no longer than a week.
Flat-fee Shipping Rates (un-framed artworks):
Collect in London: £2 packing and admin fee
UK: £12 (small - medium artworks)
UK: £25 (large, fragile artworks that can't be rolled)
Europe + Switzerland: £25
USA + Rest of World: £40
Flat-fee Shipping Rates (framed, large or fragile artworks):
Collect in London: £2 admin fee
Europe + Switzerland: £40
USA + Rest of World: £60
For high value, large or 3D works of art, we will calculate shipping on a case by case basis. You will purchase the artwork (without shipping rates), and then we will be in touch by email to send you shipping options. If you would like to enquire about shipping costs before purchasing the artwork, please email email@example.com with the details of the artwork and your shipping address.
Please note that UK clients are also able to collect their artwork from us for a flat fee of £2 (which covers packaging and an admin fee). You can simply click "collect artwork" at check-out and then please e-mail us to arrange a time (please specify an exact day and time to collect as not all artworks are not stored on-site).
By Appointment Collection address:
Hackney Downs Studios
Tel: +44 7748 633 640
Where possible, we will try to flat pack your artwork to prevent curling. If your artwork is large, or if it is deemed safe to roll it, we will do so to protect it during transit.
If your artwork is received in a tube, we recommend removing it from the tube as soon as possible (ideally by a framer), to prevent curling.
If you have purchased a pastel or charcoal work of art, please take the artwork straight to a framer before removing from its cellophane sleeve, to prevent smudging (as although the works have been fixed, some residue dust may still come off of the artwork.)
All artworks are accompanied by certificates of authenticity.
Please read our shipping terms below, or our full terms and conditions.
6. PROVIDING THE PRODUCTS
6.1 Delivery costs. The costs of delivery are as displayed to you on our website, being in any event the following:
For unframed artworks, shipping and packaging within the UK is an added flat fee of £12 and is sent via a tracked and signed for service. Once payment has been received, we will be in touch with you to arrange a shipping date - most shipments are despatched every Tuesday to arrive Wednesday unless requested to delay.
Artworks purchased by buyers outside of the UK can take up to 2 weeks to arrive, depending on their final destination. Shipping is an additional cost for such buyers and will be calculated once you enter your shipping address in the checkout process. Please note that additional import taxes and duties may also apply.
For Framed, Large or Fragile artworks, shipping and packaging within the UK is an added flat fee of £25 due to the fragile nature of the artwork. For international shipments, your shipping cost will be calculated at check-out once you have entered your address.
We charge a flat fee of £2 for collections, which covers administrative costs and packaging. Collections are possible from our Hackney Downs Studios address (E8 2BT). If you select “Collect” at check-out, we will be in touch by email to arrange a time that suits you. Please do not collect without arranging appointment.
6.2 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as reasonably possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end our contract and receive a refund for any products you have paid for but not received.
6.3 If you are not at home when the product is delivered. If no one is available at your address to take delivery, you should contact the shipper (via the slip left) with your tracking number so that you can rearrange delivery. We are not responsible for any costs incurred or damage to the product as a result of your not being at home when the product is delivered and for delivery having to be rearranged.
6.4 If you do not re-arrange delivery. If you do not collect the products as arranged or if, after a failed delivery to you, you do not re-arrange delivery we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end our contract with you.
6.5 When you become responsible for the products. A product will be your responsibility from the time the product is dispatched to the address you gave us.
6.6 When you own the products. You own the product you have ordered with us once we have received payment in full.
6.7 What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you, for example, your email address, postal address, your name and telephone number, as stated on our website. We may also contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end our contract with you or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
6.8 Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to make changes to the product or your order as requested by you.
6.9 Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. If we have to suspend the product for longer than 14 days we will adjust the price so that you do not pay for products while they are suspended. You may contact us to end our contract for a product if we suspend it and we will refund any sums you have paid in advance for the product.
6.10 We may also suspend supply of the products if you do not pay. If you do not pay us for the products, we may suspend supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products. As well as suspending the products we can also charge you interest on your overdue payments.